Shipping worries stop many buyers before they order. Here is exactly what happens from checkout to delivery.

How Long Does Shipping Take?

• In-stock dolls: 1–3 weeks depending on destination
• Custom orders: 2–5 weeks production plus 1–3 weeks shipping
• Express options: Can cut transit time to 5–10 days for an added fee

Is the Packaging Discreet?

Yes. Dolls ship in plain, unmarked cardboard boxes. Shipping labels use generic descriptions like “mannequin” or “model figure” — never explicit terms. The sender name on the label is typically a generic business name.

Will Customs Open My Package?

Customs may inspect any international package, including doll shipments. This is legal and routine; as long as the product is legal in your country, it will be released without issue. Occasional customs fees or import duties may apply depending on your country’s regulations.

Do I Need to Be Home for Delivery?

High-value packages typically require a signature. Plan to be home, or arrange pickup at a shipping depot if you prefer added privacy from neighbors or delivery drivers.

What If the Box Is Damaged in Transit?

Photograph the exterior packaging before opening if you notice damage. Report any product damage to the seller within 24–48 hours with clear photos — most sellers require this window for replacement claims.

Tracking Your Order

Reputable sellers provide a tracking number within 1–3 business days of shipment. Delays of a few days are common with international freight — don’t panic if tracking updates are slow near customs clearance.

Ready to order with confidence? Browse our collection — every listing includes estimated shipping times and discreet delivery details.